Shipping Policy

SMPLjuice.com follows all federal & state laws and regulations regarding e-cigarettes (including areas where the legal age to purchase e-cigarettes is 21).

All Orders must be signed by someone over the age of 18!

Please allow 24-72 hours to receive tracking information on your order. Keep in mind, that some of our deals are so popular that we literally can have hundreds if not thousands of orders within a 24 hour period. We have a large staff that is working diligently to make sure that each and every order ships on time, is accurately packaged and delivers to our customers as quickly as possible.

EXPECTED LEAD TIMES

  • 24 Hours to 72 Hours to ship and provide tracking
  • Once order has shipped, allow 1-3 Days for USPS Priority Shipping. To check the status of your shipment, please visit www.usps.com and enter the tracking number that we have provided to you.

ISSUES WITH MY ORDER

  • The tracking information isn't correct
    • Please verify the tracking information that was emailed to you.
    • Contact us at support@smpljuice.com to verify the tracking number.
  • My shipment is delayed
    • Unfortunately, we cannot control and delays by USPS. Shipments can be delayed for multiple reasons including weather. Again, please verify that the tracking information is correct.
  • My order is incorrect
    • Please email us at support@smpljuice.com immediately if the order you have received was incorrect for any reason. We pride ourselves in excellent customer service and if there is an issue, we want to resolve it as soon as possible.

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